You replied to an approval card and nothing happened.
Rhodes acts only on a reply it can accept. When it can't, it shares nothing and doesn't reply, so someone pretending to be you learns nothing. Check these:
- You used Reply on the card itself. A new email or a forward of the card isn't an answer to it.
- You replied from the address the card went to, which is the one you sign in to Rhodes with. A reply from any other address to a card that's still live also stops that card from being approved by email. Approve it in Rhodes instead.
- Your reply didn't fail your email provider's check that the message really came from your address.
- You're still an owner or admin.
- Email approval is on for you in Settings → Security.
- The card accepts replies. A card whose How to answer section says it can't be approved by reply or by email is approved in Rhodes only.
- It wasn't an automatic reply, such as an out-of-office.
- You wrote something above the quoted card. A reply with nothing new in it, or with a "--" signature line before your answer, can't be read.
After five replies to one card that Rhodes couldn't accept, it locks the card against email replies and emails your organization's owners and admins. A locked card can still be approved or dismissed in Rhodes. It's listed under Locked proposals on Secure shares.
Late or replaced cards
- The card expired. Cards last 24 hours. If Rhodes could confirm that both your original email and your reply came from you, a reply within seven days after that brings the card back with a new expiry, opening "Your reply arrived after the earlier card expired, so here it is again with a new expiry." If that late reply was a no, nothing is sent, and owners and admins see "proposal expired, owner declined after expiry" under Needs your attention on Secure shares. Otherwise, or after seven days, a late reply doesn't approve anything. Send Rhodes a new request.
- A newer card replaced it, because you asked for a change. Rhodes replies: "This card was replaced by a newer one sent at … Please reply to that one. Nothing has been shared."
- The card was already answered. Each card takes one answer, and later replies are ignored.
If you approved and Rhodes says it couldn't share
If the provider's saved contacts or domains changed after the card was sent, someone on the card may now be new to that provider. Your approval then shares nothing. Rhodes emails you a note titled Couldn't share with Ashgrove CPA, with a link to Rhodes, where you can review the share and approve it while the card is still live.