Your provider has a link from Rhodes and asks how to open it, or says it won't open.
In Rhodes: nothing to do on your side. The recipient opens the link in any browser, without a Rhodes account.
The invitation
When Rhodes emails the invitation, it comes from Rhodes and is headed You've Been Invited. Unless you wrote your own subject, the subject reads like "Marisol Vance invited you to view 3 documents from Bramble Hollow Holdings on Rhodes": your name, or your organization's name if your profile has none, and your organization. It includes your message if you wrote one, an Accept Invite button, and how many days the invite has left, such as "This invite expires in 5 days." Replying to it reaches you.
Getting in
- The link opens a page that shows who shared the documents, how many, and how many more days the link works. No file names appear yet.
- They enter their email address and click Send code. The code arrives in a separate email, "Your Rhodes access code", never in the same email as the link.
- They enter the 6-digit code and click Verify. The code expires in 10 minutes and works once.
- The documents are listed, each with a Download button. With two or more documents, Download all (ZIP) downloads them in one file, with a cover page first. If the files are too large to download together, the page says so, and they download them one at a time.
Above the documents, the page shows "Documents shared by" your name, the day it was shared, and any cover details you chose to include.
The page answers the same way for every address: "If this person is authorized we've sent them a code." Someone who isn't on your list gets no code, and the page doesn't say why.
After they enter the code, they stay in for 30 minutes; the page shows when access ends. After that, the page asks them to confirm their email again with a new code.
If they're stuck
- No code arrived. They can click Send another code after a minute, and should use the newest code. Each address can get up to 5 codes a day.
- Locked out. After 5 wrong codes, Rhodes locks that address. The lock lifts by itself after 24 hours, or an admin or owner can unlock it from the share's page. The person who sent the share gets an email when it happens; if Rhodes can't reach them, your organization's owners and admins get it instead.
- "This link is no longer available." The link has expired, been revoked or is invalid. The page shows the same message whichever it is, so check the share in Rhodes. If it has expired, an admin or owner can change when access ends. If it was revoked, send a new share. If it's still live, they may have a link that was replaced: copy the link from the share's page and send it to them, or generate a new one.
How long the link lasts
A share ends at 11:59 PM Pacific on its last day. The invitation and the page count the days left, and the share's page in Rhodes shows the date. An admin or owner can move that date, up to 29 days from today and no later than 89 days after the share was sent. Revoking ends access immediately.
The page also tells the recipient that Rhodes records when they opened it, so you have a record, and keeps that record for 12 months.