Someone emailed your Rhodes address and nothing showed up.
In Rhodes: Settings → Mailbox
This is working as designed. Mail from an address you haven't approved is held — recorded, but its attachments are never opened, read or filed — until you say so.
Your own organization is the exception. Mail from the address someone in your organization signs in to Rhodes with isn't held, as long as their email provider confirms it came from them. If it can't be confirmed, it's held like anyone else's.
Held mail appears under New senders awaiting your approval, showing who sent it, the subject, and what the attachments are called. For each one:
- Trust this sender — that email's attachments are filed now, and that address is trusted from here on.
- Trust everyone at [firm domain] — everyone at that firm is trusted, not just this person. This button doesn't appear for Gmail, Outlook and other public mail services.
- Reject — the mail is discarded and future mail from that address is dropped silently. Rejected addresses stay listed under Trusted senders, marked rejected; Remove clears it.
If a held email was a request to Rhodes from an owner or admin on your team, it may already be waiting for approval in Rhodes. If it isn't, they'll need to send it again. If trusting a sender says Rhodes is still reading the email, try again in a couple of minutes.
Held mail is kept for 30 days. If you trust a sender after that, ask them to send it again.
Owners and admins get one email the first time this happens on a given day, not one per sender. The cards stay in Settings → Mailbox either way.
Why it works this way. Your Rhodes address will end up on file with several outside firms. Holding unknown senders means a leaked address can't be used to push documents into your records, and it means marketing mail never becomes a filing.